Refund Policy - sandcloudusshop
At sandcloudusshop, we want you to shop with confidence. This Refund Policy outlines our guidelines for returns, refunds, and related processes, ensuring transparency and clarity for all our customers worldwide.
Order Processing & Shipping
All orders are shipped the day after they are placed, with an estimated delivery time of 5 days. We offer free worldwide shipping on all orders, with no minimum purchase required or hidden fees. All transactions on our website are processed in United States Dollars (USD).
Return Eligibility & Period
We accept returns for most items within 60 days from the date you receive your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, altered, or show signs of wear and tear may not be accepted for return.
Please note that return shipping is the responsibility of the customer, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped). In such cases, please contact our support team for assistance with return shipping arrangements.
Return Process
To initiate a return, please follow these steps:
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Contact our customer support team at
[email protected] to request a return authorization (RA) number. Please include your order number, the item(s) you wish to return, and the reason for the return in your email.
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Once your RA number is approved and provided, package your item(s) securely, include the RA number on the packaging, and ship the package to the address provided by our support team.
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We recommend keeping a copy of your shipping receipt and tracking number for your reference, as we are not responsible for returned items that are lost or damaged in transit.
Refund Processing
Once we receive and inspect your returned item(s) (and confirm they meet our return eligibility criteria), we will initiate the refund process. Refunds will be processed in 5-10 business days and issued to the original payment method used for the order.
Please note that refund processing times may vary slightly depending on your bank or credit card issuer. We will send you an email confirmation once your refund has been processed. Shipping costs (if any, for eligible exceptions) will be included in the refund amount; otherwise, only the item purchase price will be refunded.
Exceptions
Certain items may be non-returnable, including personalized products, final sale items, and items that are hygiene-sensitive (in compliance with U.S. and international hygiene standards). Such items will be clearly marked on their product pages.
Contact Us
If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team at
[email protected]. We will respond to your inquiry promptly and help resolve any issues.
This Refund Policy is subject to change without prior notice. The most current version will always be available on the sandcloudusshop website.
